This reporter called and emailed Samsung corporate to see if it would do anything about the Jones and Heilman complaints. Heilman says Samsung offered her more than $850 for her 5-year-old refrigerator. Jones says she and her husband also use a steam mop to defrost the ice maker almost every week. A spokesperson with the Florida agency says they encourage all consumers to carefully research the product they intend to purchase, including consumer reviews. Samsung refrigerators are sold at major retailers including Home Depot, Best Buy, Sears Outlet and Lowe's stores, as well as at several other websites and brick and mortar stores that advertise Samsung refrigerators for sale online. In addition to the social media complaints, there is also a class-action lawsuit filed in 2017 involving ice maker issues for certain Samsung French door refrigerators. "It would usually take me a good half-hour to hour to do this," Heilman said. Crystal Jones, of Palm Bay, said she bought her brand-new Samsung dark gray stainless steel four-door refrigerator last February. She says it didn't help. In addition to the social media complaints, there is also a class-action lawsuit filed in 2017 involving ice maker issues for certain Samsung French door refrigerators. "There's no way for the ice to come out, the whole thing is completely frozen," said Heilman. Heilman says she's surprised there isn't a recall on these ice makers. And if I leave it alone, it will freeze all on its own.". So many people are experiencing the same problem that I'm experiencing," Heilman said reading all the complaints. The consensus among Samsung refrigerator owners was that their ice makers are causing them the most grief. Find out price and reviews for French Door Refrigerator RF260BEAESR. It is currently in mediation. Samsung should be held responsible in my personal opinion.". She says when she started researching online, she found post after post with the exact same complaint - and no solution in sight. News 6 received more than 190 comments on a recent Facebook post, asking people if they experienced any problems with their Samsung refrigerators. ft. Fridge with Ice Maker in Stainless Steel. However, there is a Facebook group of more than 6,400 members calling for one. "And it's completely shocking that nothing is being done about this. If you need help with the Public File, call 407-291-6000. there is a Facebook group of more than 6,400 members, is also a class-action lawsuit filed in 2017, https://www.fdacs.gov/Contact-Us/File-a-Complaint/. She says she paid more than $3,000 and started having problems with it during the first month of ownership. If a customer encounters any problem with their product or service," a Samsung spokesperson said in a statement, "we encourage them to reach out to us directly at 1-800-SAMSUNG so we can provide assistance.". Adrianna Iwasinski, Investigative Reporter. Within days of receiving our email, Samsung called both Central Florida women, listened to their problems, and sent their complaints straight to their Office of the President. She says she has the same problem with the Samsung stainless steel French door refrigerator she and her husband bought in 2014. "I'm really glad I reached out," Heilman said. Heilman says she paid more than $1,800 for her Samsung refrigerator. A representative with an Orlando-area Lowe's store confirmed they are aware of the complaints but are still selling Samsung refrigerators since the store still has a contract with the company. Right now, her only fix is using a spatula to break off all the ice collecting around the ice maker. "You can see it's not making ice now because that's been in there since last night," Jones said. "It's pretty genius on my husband's part I think," Jones said. Buy a 26 cu. Both women received emails promising them refunds. Currently, Samsung does not have a recall in place for any of its refrigerator models when it comes to the ice maker issue. It is currently in mediation. "There's Miami, Ohio, Texas, California, Illinois. "In the event that the Samsung appliance malfunctions, contact Samsung," the spokesperson said.

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